PBX Operator | Full Time

Full Time
Magnolia Houston
4 weeks ago

Rated “One of the top 100 New Hotels in the World” by Condé Nast Traveler Magazine, Magnolia Houston, A Tribute Portfolio Hotel, was originally the home of the Houston Post Dispatch newspaper and later the corporate office for Shell Oil Company. After extensive renovations, this 1926 historic landmark is now one of Houston’s most distinct properties. Located in the heart of downtown Houston, discover a destination dedicated to pure hospitality at www.magnoliahotels.com/houston.

The PBX Operator will have a considerable amount of guest contact albeit over the phone instead of face to face.  The PBX Operator will wear many “hats” in their duties.  As they speak with the guest the PBX Operator will provide concierge type service on places to dine, and events in the hotel.  The PBX Operator may provide maintenance information on how to work a room thermostat. Or the PBX Operator may provide emergency contact information to the guest.  The PBX Operator will of course provide a variety of hotel information to inquiring incoming calls.  A priority duty of the PBX Operator is to provide and protect the confidentiality of our hotel guests.

Duties & Functions:

Process calls from guests and clients in house as well as from outside lines in an expedient, professional and courteous fashion. Provide and protect the confidentiality of our guests at all times, and use professional discretion when divulging information and activities to callers.  Handle guest complaints to the best degree possible, and involve management in the handling of guest complaints as necessary.

Desired Qualifications:

Multi-tasking skills. Good verbal communicator. Meet the physical requirements of the position, i.e., long periods of sitting manual dexterity to operate a PBX console, computer keyboard and mouse, and visual capacity to read a computer screen. English comprehension skills to speak, read and write English.

The Magnolia Houston offers the following great benefits to full time employees:

  • $50 METRO card per month or discounted parking
  • Medical, Dental, Vision benefits after 30 days of employment
  • Complimentary shift meal
  • Shoes for Crews
  • Paid time off (PTO)
  • 401(k)
  • Charitable Donation Match
  • Employee and Friends & Family discounts at all Magnolia Hotels and Marriott Explore discount program
  • Education Assistance/Student Debt Relief Program
  • “Kitz for Kidz” School Supplies program

Applicants should email resumes to houstonjobs@magnoliahotels.com.

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