Night Auditor (Overnight Front Desk) | FT – Magnolia Hotel (Houston, TX)

Full Time
Magnolia Houston
3 months ago

MAGNOLIA HOTELS | Magnolia Houston, A Tribute Portfolio Hotel, was originally the home of the Houston Post Dispatch newspaper and later the corporate office for Shell Oil Company. After extensive renovations, this 1926 historic landmark is now one of Houston’s most distinct properties. Located in the heart of downtown Houston, discover a destination dedicated to pure hospitality.

TRIBUTE PORTFOLIO BY MARRIOTT | Personality defines us. Character unites us. Tribute Portfolio is designed for travelers seeking fresh travel experiences that reflect their own unique individual point of view. With a focus on expressive design moments, vibrant public spaces, and a flexible food and beverage model, Tribute Portfolio is for full-service developers keen on creating spaces that connect people and places. Drawn together by their sense of character, diverse experiences and robust personality, Tribute Portfolio hotels are a magnet for the colorful and quirky, much like the travelers who choose to stay at them.

JOB SUMMARY

Night Auditors are responsible for providing an exceptional welcome and departure experience to each guest, specifically during the overnight shift. This role is responsible for daily report running and preparation.

RESPONSIBILITIES

  • Post and balance guest charges for previous day’s business, post food & beverage sales from all outlets and functions
  • Accurately prepare daily reports, VIP, complimentary, house use rooms, and out of order lists
  • Process guest check-ins and check-outs according to company standards
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Ensure adequate communication to all necessary departments by communicating through pass down documents and emails
  • Along with other third shift employees, ensure hotel security as best as possible
  • Appropriately protect confidential guest information and guest room key access according to company procedure
  • Be familiar with emergency procedures and alarm system in the PBX department
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Understand and execute all company accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Maintain confidentiality of all guests and hotel information
  • Understand and execute all company accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Accommodate room changes expediently
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions

QUALIFICATIONS

  • Previous night audit experience preferred; hotel front desk experience required
  • Experience working in LightSpeed property management system is preferred
  • Previous cash handling experience is required
  • Ability to work with minimal supervision
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Ability to stand for long periods at a time, walk, bend, reach over-head, squat and kneel at times
  • Move, lift, carry and push items weighing up to 50lbs without assistance

Full time employees are offered medical, dental, and vision insurance, and eligible to participate in 401(k) profit sharing program after designated waiting periods. Magnolia Houston employees will enjoy access to Marriott Explore employee discount program for self, family, and friends.

Applicants should email resumes to houstonjobs@magnoliahotels.com.

Apply Online