Guest Experience Specialist/PBX Operator
The PBX Operator will have a considerable amount of guest contact albeit over the phone instead of face to face. The PBX Operator will wear many “hats” in their duties. As they speak with the guest the PBX Operator will provide concierge type service on places to dine, and events in the hotel. The PBX Operator may provide maintenance information on how to work a room thermostat. Or the PBX Operator may provide emergency contact information to the guest. The PBX Operator will of course provide a variety of hotel information to inquiring incoming calls. A priority duty of the PBX Operator is to provide and protect the confidentiality of our hotel guests.
Have fun at work while providing exceptional service to make our guests feel welcome and happy with the time at our hotel. Be a living “Google” of Hotel services, functions, events and local services so that the information can be given to the guest without the guest having to make additional calls for information and/or assistance. Process calls from guests and clients in house as well as from outside lines in an expedient, professional and courteous fashion. Provide and protect the confidentiality of our guests at all times, and use professional discretion when divulging information and activities to callers. Handle guest complaints to the best degree possible, and involve management in the handling of guest complaints as necessary.
People who like helping people and being friendly no matter the work situation. Organization and multi-tasking skills. Good verbal communicator.
Some minimum qualifications for the PBX Operator position include:
Meet the physical requirements of the position, i.e., long periods of sitting manual dexterity to operate a PBX console, computer keyboard and mouse, and visual capacity to read a computer screen. English comprehension skills to speak, read and write English.
The Magnolia Offerings
The Magnolia Hotel Denver offers a complimentary RTD Eco-Pass, full health insurance plan, uniform cleaning service, complimentary shift meal, paid holidays/vacation and 401k plan. This is a full-time, flex-schedule position.