Front Desk Supervisor, Magnolia Hotel Houston

Full Time
Magnolia Houston
1 week ago

The Front Desk Supervisor is at the helm of the front desk service in the Hotel.  The Front Desk Supervisor will ensure our Desk Agents are genuinely original, provide instinctual service and are urban insiders of the many Houston happenings.

Rated “One of the top 100 New Hotels in the World” by Condé Nast Traveler Magazine, Magnolia Houston, A Tribute Portfolio Hotel, was originally the home of the Houston Post Dispatch newspaper and later the corporate office for Shell Oil Company. After extensive renovations, this 1926 historic landmark is now one of Houston’s most distinct properties. Located in the heart of downtown Houston, discover a destination dedicated to pure hospitality at www.magnoliahotels.com/houston.

What we look for in a good Front Desk Supervisor candidate is person who likes helping people and being friendly no matter the work situation; can think fast, act quick, display grace under pressure; have good communication ability with guests and staff, and enjoys having fun at work.  The candidates we seek will also have good skills to train and develop their shift Agents, and be accountable for the results of their team.

The Front Desk Supervisor will supervise a team of one or more Agents per shift, maintain a log of occurrences during the shift, train shift Agents in concierge services, property management proficiency, complaint management, and enhanced guest service.  The Supervisor will be the front desk communications conduit for the Housekeeping, F&B, Maintenance and Valet departments while on duty.

The desired qualifications for the Front Desk Supervisor include; meet the physical requirements of the position. Front Desk experience at a full service boutique or luxury hotel or resort.  Property Management software troubleshooting skills. Experience with training desk staff, and evaluating desk staff performance.  Good personal interaction and verbal communication skills.

The Magnolia Houston offers the following great benefits to full time employees:

  • $50 METRO card per month
  • Medical, Dental Vision benefits after 30 days of employment
  • Complimentary shift meal
  • Shoes for Crews
  • Generous PTO Plan
  • 401k
  • Charitable Donation Match
  • Marriott Explore employee discount program
  • Education Assistance Program
  • “Kitz for Kidz” School Supplies program

Please send resume to Nick Marcovecchio at nmarcovecchio@magnoliahotels.com.

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