Front Desk Supervisor, Magnolia Hotel Denver
The Magnolia Denver has recently undergone a complete renovation of its 297 guest rooms, lobby, public space and the local’s favorite outlet Harry’s. Located in the heart of Denver’s vibrant downtown, the Magnolia Denver began the downtown trend in 1995. Visit our website www.magnoliahotels.com/denver, for an amazing look at us.
The Front Desk Supervisor is at the helm of the front desk service in the Hotel. The Front Desk Supervisor will ensure our Desk Agents are genuinely original, provide instinctual service and are urban insiders of the Denver happenings.
What we look for in a good Front Desk Supervisor candidate is person who likes helping people and being friendly no matter the work situation; can think fast, act quick, display grace under pressure; have good communication ability with guests and staff, and enjoys having fun at work. The candidates we seek will also have good skills to train and develop their shift Agents, and be accountable for the results of their team.
The Front Desk Supervisor will supervise a team of one or more Agents per shift, maintain a log of occurrences during the shift, train shift Agents in concierge services, property management proficiency, complaint management, and enhanced guest service. The Supervisor will be the front desk communications conduit for the Housekeeping, F&B, Maintenance and Valet departments while on duty.
The desired qualifications for the Front Desk Supervisor include; meet the physical requirements of the position. Front Desk experience at a full service boutique or luxury hotel or resort. Property Management software troubleshooting skills. Experience with training desk staff, and evaluating desk staff performance. Good personal interaction and verbal communication skills.
The Magnolia Denver offers the following great benefits to full time employees:
- Free RTD Eco-Pass
- Medical, Dental Vision benefits after 30 days of employment
- Complimentary shift meal
- Paid PTO and holidays
- 401k with employer match
- Complimentary Shoes for Crews
- Charitable Donation Match
- Marriott Explore employee discount program
- Education assistance
- “Kitz for Kidz” School Supplies Program