Front Desk Supervisor
FRONT DESK SUPERVISOR
Magnolia St. Louis, a Tribute Portfolio Hotel, was originally built in 1924 as the Mayfair Hotel by Charles Heiss and shines brightly as the crown jewel of downtown hospitality and sophistication. It is the site of many historical firsts, including the first female general manager in St. Louis and the birthplace of “chocolates on a pillow” by cinematic icon, Cary Grant. Here, each of our 182 guest rooms, including the lavish Cary Grant and Presidential Suites, provide one of downtown St. Louis’s only boutique experiences. Visit us at www.magnoliahotels.com/stlouis.
The Front Desk Supervisor is at the helm of the front desk service in the Hotel. The Front Desk Supervisor will ensure our Desk Agents are genuinely original, provide instinctual service and are urban insiders of the Denver happenings.
What we look for in a good Front Desk Supervisor candidate is person who likes helping people and being friendly no matter the work situation; can think fast, act quick, display grace under pressure; have good communication ability with guests and staff, and enjoys having fun at work. The candidates we seek will also have good skills to train and develop their shift Agents, and be accountable for the results of their team.
The Front Desk Supervisor will supervise a team of one or more Agents per shift, maintain a log of occurrences during the shift, train shift Agents in concierge services, property management proficiency, complaint management, and enhanced guest service. The Supervisor will be the front desk communications conduit for the Housekeeping, F&B, Maintenance and Valet departments while on duty.
The desired qualifications for the Front Desk Supervisor include; meet the physical requirements of the position. Front Desk experience at a full service boutique or luxury hotel or resort. Property Management software troubleshooting skills. Experience with training desk staff, and evaluating desk staff performance. Good personal interaction and verbal communication skills.
Magnolia St. Louis Benefits
The Magnolia St. Louis is proud to offer the following benefits to its full-time employees:
- Free Metro Transit pass after 10 days of employment
- Medical, Dental & Vision insurance after 30 days of employment
- Paid vacation and paid holidays after 6 months of employment
- Participation in the Marriott Explore employee discount program
- Complimentary shift meal
- Shoes for Crews
- Charitable Donation Match
- 401k Plan
- Education Assistance program
- “Kitz for Kidz” School Supplies program