Front Desk Agent

Full Time, Part Time
Magnolia Omaha
3 months ago

The Front Desk Agent is “guest service central” in the Hotel. The Agents provide check-in and check-out services, Hotel information services, service recovery when necessary, and a wide array of other Hospitality oriented guest services. Our guests are business travelers, business professionals, social affair guests, celebrities, vacationers, and great folks just like you.

What we look for in a good Front Desk candidate is people who like helping people and being friendly no matter the work situation; can think fast, act quick, display grace under pressure; has good communication ability, and has a knack for “Instinctive Guest Service.”

What you’ll do at the desk while working includes; have fun at work and make our guests feel welcome and happy with the service; use the front desk system to ace all the clerical functions of the position; be a living “Google” of Hotel and local services; support the other Hotel departments with their front desk needs and questions

There some minimum qualifications for the Front Desk Agent position including; meet the physical requirements of the position, i.e., long periods of standing, manual dexterity to operate a computer keyboard and mouse, and visual capacity to read a computer screen and count cash; and English comprehension skills to speak, read and write English.

Please send resume to apagenkemper@magnoliahotels.com  or you can also apply in person or online at indeed.com.

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